Customer Service Representative

VCA Bay Park Animal Hospital is looking for a friendly, compassionate, and highly professional Client Service Representative who thrives in a fast-paced environment and is passionate about creating exceptional experiences for both people and their pets. Our hospital is built on a strong culture of teamwork, collaboration, and mutual support, where helping one another is part of our everyday commitment to delivering outstanding patient care and client service. If you enjoy building relationships, solving problems, and being an integral part of a close-knit healthcare team, we'd love to meet you. Previous veterinary experience is a plus, but it's not required-we're happy to train the right person who is dependable, eager to learn, and shares our passion for providing compassionate care.

• Schedule: A full-time schedule of five 8-hour shifts per week, with 2-3 Saturdays per month as part of our team rotation.

• Attire: Scrubs are provided upon hire, with annual replenishment on your employment anniversary so you'll always have a fresh, professional uniform.

• Competitive Pay: $18-$24.50 per hour, with compensation determined by your experience, skills, and the value you bring to our team.

At VCA Animal Hospitals, our mission is simple: your pet's health is our top priority, and exceptional service is our commitment. Every interaction is an opportunity to strengthen the bond between pets, their families, and our team. We strive to provide compassionate care, outstanding service, and a welcoming experience that exceeds expectations.

Why We Need You

As the first and last point of contact for our clients, the Client Service Representative plays a vital role in shaping every client's experience. Your kindness, communication, and attention to detail help build trust, ease concerns, and ensure each visit is as seamless and stress-free as possible. You are the hub of our hospital-connecting clients, patients, doctors, and support staff while keeping daily operations running smoothly.

What You'll Do

As a Client Service Representative, you will:

• Welcome clients and their pets with warmth, professionalism, and empathy.
• Answer incoming phone calls, respond to client inquiries, and schedule appointments efficiently.
• Confirm appointments and make follow-up or reminder calls to support patient care.
• Educate clients on hospital services, wellness plans, preventive care, and available products.
• Present treatment estimates, explain fees, process payments, and manage financial transactions accurately.
• Prepare and dispense prescriptions and assist clients with product recommendations.
• Maintain accurate medical records, client communications, and hospital documentation.
• Support hospital organization by keeping reception and common areas clean, welcoming, and professional, including assisting with routine cleaning tasks as needed.
• Work collaboratively with veterinarians, technicians, and fellow team members to provide exceptional patient care and client service.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com