Customer Service Representative

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a contract to hire Customer Service Representative in the San Diego area. 

Local candidates only in the San Diego County area.

About the Role:

The Customer Service Representative (OW CSR) is a temporary-to-hire role responsible for
delivering high-quality customer support across phone, email, and chat channels. This position serves as
a frontline resource for customers seeking assistance with product support, account management, and
member portal navigation.

This role is designed as a temp-to-hire opportunity, with the intent to convert to a full-time position
based on performance, attendance, and business needs.

The CSR plays a critical role in driving customer satisfaction, retention, and long-term loyalty
through efficient issue resolution, product education, and service recovery.

What You'll Be Responsible For: 

Customer Support & Issue Resolution
●  Handle inbound and outbound customer interactions via phone, email, and chat with a focus on resolution and retention.
● Accurately assess customer needs, investigate issues, and provide clear, professional solutions.
● De-escalate dissatisfied customers using approved service recovery strategies.
● Provide light technical support, including assistance with browser navigation, software
downloads, and basic usability issues.

Retention & Customer Value
● Apply needs-based retention and upsell techniques to identify service expansion opportunities
where appropriate.
● Educate customers on product features, benefits, and account options to improve confidence
and continued usage.
● Track and report key cancellation drivers and recurring customer pain points to support
retention initiatives.
Operations & Documentation
● Complete account updates, refunds, account closures, and opt-outs in accordance with
established policies and service-level standards.
● Maintain accurate customer records within internal CRM systems.
● Coordinate investigative efforts related to customer claims, review documentation, and escalate
for approval when required.
● Analyze account claims and determine appropriate resolutions within assigned authority levels.
How Success Is Measured
● Quality and accuracy of customer interactions
● Retention and save rates
● Adherence to call flow and service standards
● Timeliness and accuracy of documentation
● Attendance, punctuality, and schedule adherence

Qualifications Required
● High school diploma or equivalent (some college preferred)
● 1–3 years of experience in customer service, hospitality, or a related customer-facing role
● Strong verbal and written communication skills
● Solid computer proficiency and ability to work across multiple systems simultaneously
● Demonstrated ability to balance customer satisfaction with policy and program integrity
● Consistent attendance and punctuality

Preferred
● Experience working with CRM systems.
● Familiarity with Google Workspace tools.
● Experience in retention-focused or subscription-based environments.
Skills & Attributes
● Strong problem-solving and critical-thinking abilities.
● Ability to remain calm and professional in high-volume or escalated situations.
● Detail-oriented with a high degree of accuracy.
● Self-motivated, dependable, and able to work both independently and collaboratively.
● Comfortable working in a fast-paced, metric-driven environment.

Compensation

● $18 - $20/hour
Benefits (Upon Conversion to Full-Time)
● 100% company-paid Medical, Dental, and Vision insurance
● Generous bonus program
● Unlimited vacation policy
● Paid Sick Leave and Paid Holidays
● 401(k) plan with company match
● Student Loan Repayment Program and 529 Education Savings Plan
● Paid Parental Leave and Dependent Care support
● Training and Education Reimbursement
● Paid Parking
● Pet Insurance and Employee Referral Rewards

This role follows a hybrid schedule for San Diego-based employees, with a mix of in-office and remote
workdays. Onsite employees enjoy complimentary lunches, snacks, beverages, and access to a dogfriendly
office environment.

The pay range reflects the salary amount the Company reasonably expects to pay for the position. It is
not a guarantee of actual compensation or a specific payment amount to any candidate. The actual
compensation will depend on numerous factors including, without limitation, a particular candidate's
experience and qualifications.

ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.