The Customer Service Representative is responsible for creating a positive member experience and driving new member sales.
They greet potential members, handle front desk tasks such as answering calls, assisting with check-ins, sign-ups, cancellations, and updating accounts.
They address member questions and issues, escalating to management as needed, and maintain the club’s cleanliness.
Essential behaviors include exceptional customer service, active listening, problem-solving, diplomacy, and effective communication.
Qualifications include honesty, strong customer service skills, and basic computer proficiency.
Physical demands involve standing, walking, talking most of the shift, and lifting up to 50 lbs.
Benefits include free membership, insurance options, employee programs, and advancement opportunities.
Compensation is $16.90/hour. The role offers an opportunity to make a meaningful difference in members' lives in a motivating, inclusive environment.