Accounts Receivable, Analysis Skills, Call Centers, Computer Skills, Computer Workstations, Customer Support/Service, Dental Laboratory, Detail Oriented, Employee Relations, English Language, Hazardous Materials/Substances, Healthcare, Identify Issues, Lift/Move 25 Pounds, Microsoft Office, Microsoft Product Family, Physical Demands, Pricing, Problem Solving Skills, Telephone Skills, Time Management, Tuition Reimbursement, Typing
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Thoele Dental Laboratory in St. Cloud, MN.
The regular hours for this position are from 7:30 AM to 5:00 PM Monday through Thursday, 7:30 AM to 11:30 AM on Fridays, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices as well as dental lab
- Analyze remakes by customer and ensure any issues are resolved
- Enter/schedule IOS cases
- Responsible for Pricing
- Account Receivables backup
- All other duties as assigned
Skills and Abilities Required:
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
Minimum Education and Experience Required:
- Required: High school diploma or equivalent
- Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time.
- Push, pull, lift, and/or carry up to 25 pounds