Customer Service Representative

Grieve Corporation, a recognized leader in the design and manufacture of industrial ovens and furnaces, is seeking a Customer Service Representative whowill play a key role in driving strong customer relationships and supporting the full sales process, from quoting and order entry to closing and post-sales support.

This position is ideal for a proactive self-starter who thrives in a fast-paced environment, can juggle multiple priorities, and brings a solutions-oriented mindset to every interaction. You’ll collaborate cross-functionally with engineering, purchasing, shipping, and production, making teamwork just as important as your ability to work independently.

If you have strong interpersonal skills and enjoy being at the center of both customer engagement and internal coordination, this on-site opportunity offers a dynamic and rewarding environment to grow and contribute.

What You’ll Do

• Build and maintain strong relationships with customers and sales representatives
• Understand customer equipment needs and recommend appropriate solutions
• Prepare accurate and timely quotations
• Manage order entry and support internal processing workflows
• Respond promptly and professionally to customer inquiries via phone and email
• Provide post-sales support and ensure customer satisfaction
• Utilize CRM and internal systems to track opportunities, manage accounts, and support contract development
• Collaborate cross-functionally with engineering, production, purchasing, and shipping teams
• Support additional administrative and customer-related tasks as needed

What We’re Looking For

• 5+ years of relevant customer service and/or sales support experience
• Bachelor’s degree preferred
• Experience with CRM, ERP, and/or relevant software preferred
• Ability to learn and communicate technical product information
• Excellent multitasking, prioritization, and problem-solving skills
• Outstanding interpersonal and communication skills
• Strong attention to detail and organizational skills
• Confident, professional phone presence
• Self-starter who can work independently and as part of a team
• Strong command of written and spoken English

Schedule

Enjoy a consistent, work-life-friendly schedule:

• Monday – Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 11:30 AM

Benefits

We offer a competitive benefits package designed to support you and your future:

• Paid Time Off (PTO)
• 11 Paid Holidays
• 401(k) with Company Match
• Health, Dental, and Vision Insurance
• Life Insurance

Our Work Environment

We are proud to offer a positive, team-oriented work environment where collaboration, respect, and accountability are part of our everyday culture. Employees are supported, valued, and given the tools they need to succeed and grow.

If you’re ready to bring your experience to a company that values quality, teamwork, and customer satisfaction, apply today.

You should be proficient in:

• Customer Service
• Bachelor's Degree
• Equipment/Parts Counter Sales
• Territory Sales
• Business-to-Business (B2B)
• Inside Sales