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Customer Service Representative

Usery Insurance Agency

Roswell, GA

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JOB DETAILS
SKILLS
Business Solutions, Claims Processing, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Futures, Insurance, Marketing, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retirement Planning, Small Business, Spanish Language, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Roswell, GA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Company Overview:
At Usery Insurance Agency, we believe insurance is more than policies — it’s protecting the people, homes, and futures that matter most. Built on a foundation of honesty, hospitality, empathy, and education, our mission is simple: protect assets one family at a time. We specialize in auto, home, life, and retirement planning, with a growing focus on small business solutions. Our approach is hospitality-driven — proactive policy reviews, personal birthday calls, and clear, straightforward conversations that put clients first. Whether you’re looking to protect your wheels, walls, or wealth, or you’re seeking a career with a values-driven agency, Usery Insurance is here to help you grow with confidence.

Position Overview: 
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.


Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Bilingual Spanish preferred

About the Company

U

Usery Insurance Agency

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