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Customer Service Representative

Trilyon Services

Rosemead, CA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Cloud Computing, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Diversity, Interpersonal Skills, Machine Learning, Multitasking, Operations Guidelines, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Resolve Customer Issues, Salesforce.com, Team Player, Technical Writing, Time Management, Writing Skills
LOCATION
Rosemead, CA
POSTED
2 days ago
For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

We are seeking a Customer Service Representative 1 to join our team. This role involves customer service support, order processing, customer inquiry resolution, and assisting customers with company programs, policies, and procedures. The ideal candidate will have experience in customer service, communication, order management, and problem resolution, along with a passion for delivering excellent customer support.

Job Title: Customer Service Representative 1
Location: Tulare, CA 93274 (Onsite)
Duration: 3 Months contract

Job Description
  • The Customer Solutions Representative 1 will support customer service operations by handling customer inquiries, processing incoming orders, and providing information regarding company programs, procedures, and services. This role works under direct supervision and follows established guidelines to ensure timely and accurate customer support.
Role Responsibilities
  • Receive, evaluate, and respond to customer inquiries via phone or correspondence in a timely manner
  • Process incoming customer orders accurately and efficiently
  • Provide information regarding company programs, policies, procedures, rates, rules, and tariffs
  • Resolve customer issues and answer questions related to services and programs
  • Maintain professional communication with customers and internal teams
  • Work within established customer service procedures and operational guidelines
  • Support customer satisfaction and ensure positive customer interactions
Required Qualifications
  • High school diploma or equivalent required
  • Typically 0-3 years of customer service or related experience
  • General knowledge of company and department policies, procedures, and customer programs preferred
  • Strong verbal and written communication skills
  • Ability to work under direct supervision and follow established processes
  • Strong problem-solving and customer support skills
  • Ability to manage customer interactions in a professional manner
  • The Ideal Candidate
  • Customer-focused with strong interpersonal skills
  • Detail-oriented and organized
  • Ability to multitask and manage customer requests efficiently
  • Strong communication and listening abilities
  • Team player with a positive and professional attitude
Why Join Us?
Trilyon, Inc. offers a comprehensive benefits package
Opportunities for growth and professional development
Collaborative and inclusive company culture.

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Regards,

Uuha Rani
Technical Recruiter P: (408) 516-1420 E: uuha@trilyonservices.com www.trilyonservices.com

About the Company

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Trilyon Services