Highlights
The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Numbers & Facts
| Location | Orange, CA |
| Industry | Manufacturing - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1971 |
| Website | http://www.rpminc.com/ |
Description
Job Description
Customer Service Representative (Retail)
Department: Operations
Reports To: Facility Operations Manager
Status: Non-Exempt (Hourly)
PositionOverview
The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Key Responsibilities
Required:
Customer Service Representative (Retail)
Department: Operations
Reports To: Facility Operations Manager
Status: Non-Exempt (Hourly)
PositionOverview
The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Key Responsibilities
- Provide professional customer service via phone, email, and in person
- Process customer orders accurately, including pricing and details
- Create and manage customer accounts and coordinate with AR/Credit as needed
- Handle payments and assist with transactions
- Resolve customer issues, including returns, complaints, and product concerns
- Initiate paint match and product requests for customers
- Maintain organized records of customer interactions and transactions
- Restock shelves, maintain displays, and keep the retail area clean and organized
- Assist with inventory management, including receiving shipments and stock counts
- Communicate with sales, operations, and customer service teams to ensure timely order fulfillment
- Identify opportunities to increase sales by recommending additional products
- Gather customer feedback to improve service and experience
Required:
- High school diploma or equivalent
- Strong communication and customer service skills
- Basic math skills and ability to handle transactions
- Ability to multitask and stay organized in a fast-paced environment
- Previous customer service or retail experience
- Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce)
- Spanish-speaking ability is a plus
- Strong problem-solving and active listening skills
- Positive, team-oriented attitude
- Ability to adapt communication style to different customers
- Willingness to learn product knowledge quickly
- Ability to stand for extended periods and move throughout the store
- Ability to lift up to 40 lbs
- Work in both office and retail/production-adjacent environments
- Customer-facing role with variety and daily interaction
- Opportunity to grow product knowledge and sales skills
- Team-focused environment with hands-on involvement in operations
About Company
RPM International Inc. owns subsidiaries that manufacture and market high-performance coatings, sealants and specialty chemicals, primarily for maintenance and improvement applications. RPM employs more than 13,000 people worldwide and operates 120 manufacturing facilities in 24 countries. Its products are sold in approximately 170 countries and territories. Fiscal 2016 sales were $4.8 billion, with 66 percent to industrial and specialty markets worldwide and the remaining 34 percent to consumers mainly in North America.