Title: Customer Care Advocate - Oriskany – Group Life Products
Max Pay Rate: $20/hr.
Location: Oriskany
Training Type: In Person
Training Hours: 8:30 AM – 5:00 PM EST, Monday-Friday, 30-minute lunch (No time off planned during training until end of nesting)
Onboarding: First 3 Days
Training Dates: 8/3/26 - 9/8/26
Nesting: 9/9/26 - 9/22/26
After Training Hours:
An ability to work during the hours of operation of Monday-Friday 8:00 AM – 11:00 PM EST. Must be flexible in regard to shifts worked, which may change based on business needs.
Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation (8:00 AM – 11:00 PM EST).
Ranking will be based on Progress Check scores and Behavior ratings.
Experience Requirements:
Requires a high school diploma or equivalent.
1-3 years of experience in the field or in a customer service role is preferred.
Work under immediate supervision reporting to an immediate supervisor.
Schedule and Internet Requirements:
Assignment is virtual, with in-person training. Associates near a client office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, etc.).
Ability to work from home, which includes high-speed internet (500-650 kbps) and a quiet, secure workspace. (Hotspots and use of WiFi are not allowed – high internet speed and ability to use ethernet is required.)
Able to use video during interviews, coaching, weekly huddles, and virtual training.
An ability to work during the hours of operation of Monday-Friday 8:00 AM – 11:00 PM EST, with flexibility based on business needs.
No time off planned during training until the end of nesting.
Schedule Selection Post Training:
Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation (8:00 AM – 11:00 PM EST).
Ranking will be based on Progress Check scores and Behavior ratings.
Behaviors include:
Attendance
Ability to use reference materials
Class Participation
Interpersonal skills
Grasp of Material
Decision making
Confidence Level
Ownership of learning
Technical Skills
Adaptability and flexibility
Equipment Coordination:
For this role you will be issued client equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to client within a week of your assignment ending.
Responsibilities / Expectations:
Respond to customer requests via telephone, providing excellent service to Clients ’s customers who have or are looking to obtain a Life insurance policy through their employer.
Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Below are some common topics associates can expect to discuss with our customers:
Enrolling or changing their life insurance amount
Confirm or change beneficiary
Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
How to continue coverage when retired/leave employer
Status of customer requests
Billing inquiries
Kindly save my contact details so you don’t miss my call. You can also reach out to me directly for any queries:
Direct: 813-328-3007
Email: bijaya.datta@hays.com
This is a Customer Care Advocate role with our direct client handle customer queries related to group life insurance, mainly over calls.
There is in-person training in Oriskany from Aug 3 to Sept 8, followed by nesting. After that, it’s mostly work from home.
Shifts are flexible between 8 AM to 11 PM EST, and your schedule depends on your training performance.
You need good communication skills, customer service experience, and a stable wired internet setup.