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Customer Service Representative

One Hour Heating & Air Conditioning

  • Ramsey, Minnesota
  • 24 days ago
  • $24–$26 Per Hour

Highlights

One Hour has a strong, recognized brand, supported by corporate marketing support, along with a positive and professional work environment, company training, and competitive company benefits Responsibilities Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls. If you like helping customers and have customer service experience while working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing and Drains has a great opportunity for you!

Numbers & Facts

LocationRamsey, Minnesota
IndustryConstruction - Residential & Commercial/Office
Salary$24–$26 Per Hour
Company Size50 to 99 employees
Websitehttp://www.OneHourMAGIC.com

Description

Benefits:
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
Northern One Hour Heating,  Ben Franklin Plumbing & Mister Sparky Electric is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling plumbing & Electrical industry, and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. You'll help schedule service and maintenance calls throughout the Twin Cities Metro area. If you like helping customers and have customer service experience while working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing and Drains has a great opportunity for you!
We are looking for individuals who meet our Northern CORE VALUES!
  • Our Northern Family: We work as a team, care for one another and have fun!
  • Help Others: We are Passionate about Helping Others.
  • Do the Right Thing: We are not perfect, but we always do what's right.
  • Eager to Learn & Grow: Always reaching and growing to learn our craft.
One Hour has a strong, recognized brand, supported by corporate marketing support, along with a positive and professional work environment, company training, and competitive company benefits
Responsibilities
  • Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
  • Ability to follow scripting while prioritizing call types for maximum efficiency and success
  • Must be Detail Oriented and have the ability to Multitask.
  • Set up customers and schedule service calls. 
  • Answer inbound calls for sales as a backup to sales coordinators. 
  • Help with outbound calls and other duties as assigned when needed.
Requirements
  • 2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
  • A strong understanding of the Twin Cities Marketplace Helpful
  • Excellent Communication and Customer Service Skills
  • Understands the importance and balance of teamwork and working effectively with our internal/external customers
  • Ability to multitask under pressure
  • Good written and verbal skills
  • Good computer skills needed
  • Positive Attitude and meet our core values 
Qualities for Success:
  • People-oriented and results-driven.
  • A passion for delivering excellent customer service.
  • Possess excellent oral, written, and telephone communication skills.
  • Competent office software skills.
  • Dedicated to continuous learning.
  • Hardworking, persistent, and dependable.
  • Exhibit a positive and professional attitude.
  • Self-motivated and self-directed.
  • Demonstrate patience, persuasiveness, and persistence.
  • Self-assured and confident in asking for the sale.
  • Effective in managing a large volume of incoming phone calls, chats, and emails.
  • Possess excellent time management and organizational skills.
  • Excel in a fast-paced, high-energy environment.
  • Value collaboration and teamwork.
  • Demonstrate good judgment and creativity.
  • Act with integrity and honesty.
Job Type: Full Time  10:30-7:00pm  
Pay24.00- 26.00 per hour, plus weekly spiffs

Flexible work from home options available.

Compensation: $24.00 - $26.00 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

About Company

Please read our story at http://www.onehourmagic.com/we-believe/our-story/ We believe in… heart and excellence. We believe your life is BETTER when you’re more comfortable. We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service. We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around. We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic. We believe happy employees MAKE happy customers. We believe that when you give people choices, they’ll make the best decision for themselves. We believe you should NEVER be uncomfortable in your own home. We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for. We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn. We believe what YOU say about us is our best advertisement. We believe that without HEART, there can be no EXCELLENCE.

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