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Client Services Jobs

Customer Service Representative

ZP Group

Raleigh, NC

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Annuities, Computer Skills, Customer Support/Service, Follow Through, Insurance, Legal, Maintenance Services, Online Chat, Realtime Transport Protocol, Resolve Customer Issues, Sales Management
LOCATION
Raleigh, NC
POSTED
Today
Piper Companies is currently looking for a Customer Service Representative for an insurance and annuity company in the Raleigh-Durham, NC area. This Customer Service Representative will communicate with customers through phone, email, chat, and text. The Customer Service Representative is required to work on site 3 days a week from 9-6.Responsibilities for the Customer Service Representative include:* Manage client communications through phone, email, chat, and text with professionalism.* Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.* Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.* Explain contract benefits and provide product and transaction information.Requirements for the Customer Service Representative include:* Bachelor's Degree REQUIRED* Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday* Must have intermediate computer skills* Ability to thrive in a team environment and communicate effectivelyCompensation for the Customer Service Representative include:* $20-$23 per hour* Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and HolidaysKeywords: customer service representative, hybrid, operations associate, customer service, onsite, Raleigh, Durham, RTP, North Carolina, NC#LI-BM4#HYBRIDThis job opens for applications on 6/3/26. Applications for this job will be accepted for at least 30 days from the posting date.

About the Company

Z

ZP Group

ZP Group operates a portfolio of wholly owned companies that provide niche services and solutions across cyber strategy, consulting, technology and compliance. Our mission: To guide clients through the shifting landscape of complex technology and compliance to determine the software, services, tools and solutions that best protect their brand, assets, further their strategies, and result in quantifiable value.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2011
WEBSITE
http://zpgroup.com/

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