Customer Service Representative
Pay: $25–30/hr (depending on experience)
Duration: Contract Assignment
Schedule: Monday–Friday, Full-Time
We are seeking an experienced Customer Service Representative to support customers through phone, email, and system-based interactions. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has experience managing customer inquiries, orders, and account-related issues while coordinating across multiple internal teams.
The successful candidate will provide exceptional customer support, document customer interactions accurately, and ensure timely resolution of customer concerns while maintaining a professional and customer-focused approach.
Respond to customer inquiries via phone, email, and other communication channels
Resolve customer concerns, complaints, and service-related issues in a timely and professional manner
Process and track customer orders, shipments, backorders, and account requests
Document customer interactions, case notes, and resolutions accurately within company systems
Coordinate with internal departments including Sales, Operations, Technical Support, Quality, and Logistics to resolve customer issues
Maintain accurate records and ensure compliance with established processes and procedures
Research and troubleshoot order, product, shipping, and account-related concerns
Provide customers with updates regarding order status, product availability, and issue resolution
Support continuous improvement efforts by identifying recurring customer issues and process improvement opportunities
Required:
3–5+ years of customer service experience
Experience in high-volume customer support, call center, account support, or order management environments
Strong phone communication skills with excellent written follow-up and documentation abilities
Experience working with multiple business systems such as CRM, ERP, order management platforms, Microsoft Excel, and Outlook
Proven ability to resolve customer issues, follow established procedures, and collaborate across departments
Professional and polished communication skills with the ability to remain calm and effective when handling challenging customer situations
Preferred:
B2B customer service experience
Experience supporting order management, shipping, product availability, backorders, and customer accounts
Background in healthcare, insurance, pharmaceutical, patient support, or other regulated customer service environments
Experience with SAP, Salesforce, CRM platforms, or other ERP systems
Experience supporting complex products, services, or technical offerings
Nice to Have:
Medical device, diagnostics, or healthcare product experience
Point-of-care, laboratory, or hospital customer support experience
Experience coordinating quality complaints, returns, replacements, or non-conformance processes
Experience partnering with sales, technical, and operational teams to resolve customer concerns
Customer Service, Call Center Support, Account Management, Order Management, CRM, ERP, SAP, Salesforce, Customer Relations, Case Documentation, Order Processing, Shipping Coordination, Problem Resolution, Excel, Outlook, B2B Customer Support, Healthcare Customer Service
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The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.