This role is for a Customer Service Representative responsible for serving as the primary contact for patients, caregivers, referral sources, and accounts via in person, phone, or online interactions. Key duties include providing product and service information, processing orders accurately, verifying insurance, handling complaints, and coordinating deliveries or pickups. The position requires a comprehensive understanding of company products, policies, insurance procedures, and documentation standards. Essential skills include excellent communication, computer proficiency, and the ability to make independent decisions. Candidates should have a high school diploma, prior clerical or customer service experience, and knowledge of Microsoft Office. Benefits include medical, dental, vision, disability, life insurance, PTO, paid holidays, 401K, and competitive pay. The role is non-exempt, with opportunities for ongoing training and development, and may involve performing duties at multiple locations as needed.