Customer Service Representative

HONOR PLASTICS & MOLDING

Pomona, CA

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JOB DETAILS

SALARY

$20–$22 Per Hour

SKILLS

Analysis Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Executive Assistant Skills , High School Diploma, Insurance, Interpersonal Skills, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Order Processing, Presentation/Verbal Skills, Reporting Skills, Return Merchandise Authorization (RMA), Returns Processing, Telephone Skills, Time Management, Track Customer Issues, Vendor/Supplier Planning, Writing Skills

LOCATION

Pomona, CA

POSTED

2 days ago

Duties & Responsibilities:

Ensures all orders are entered correctly at the latest price and processed on time.
Process Request for existing quotes
Process Return Material Authorization (RMA)
Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries
Obtain W-9 from vendors
Fill out Forms received from Customers/Compile information requested from customers.
Assist VP in planning and executing production.
Respond promptly to customer inquiries
Analyze each customer's service needs and execute, escalate, or route to the appropriate internal departments, as needed
Maintain records of customer interactions and transactions
Answering customer calls and directing them to the appropriate recipient.
Create Reports as needed
Greeting visitors and directing them to the correct office
Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees),
Participate in projects and provide team support as needed
Perform any other assignments given by VP Operations

Required Knowledge, Skills, & Abilities:

High School Diploma.
2 & 3 years of customer service experience preferred.
Intermediate Microsoft office skills including Excel, Word & PowerPoint.
Excellent interpersonal, written & oral communication.
IQMS will be a plus but not required.
The ability to work independently and to collaborate with others.
Highly detail oriented

Benefits:

Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay

Salary

$20 - $22 Hourly (Depending on Experience)

Customer Service Representative

HONOR PLASTICS & MOLDING

Pomona, CA

About the Company

HONOR PLASTICS & MOLDING

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