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Customer Service Representative

LKQ

Plano, TX

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JOB DETAILS
SALARY
$18–$23 Per Hour
SKILLS
Business Solutions, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, English Language, Establish Priorities, Forecasting, French Language, Graphics, Interpersonal Skills, Keyboards, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Organizational Skills, Problem Solving Skills, Record Keeping, Sales, Spanish Language, Team Player, Time Management, Willing to Travel
LOCATION
Plano, TX
POSTED
1 day ago
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!

Join Our Customer Service Team at Elitek Vehicle Services!

Are you passionate about delivering outstanding customer experiences? At Elitek Vehicle Services, our Customer Service team is the heart of our business - helping customers every day with expert knowledge, friendly support, and efficient solutions.

In this role, you will:

- Provide a world-class customer experience by listening, solving problems, and delivering results.
- Use your product knowledge and communication skills to build trust and create lasting relationships.
- Navigate our business systems with confidence to ensure accuracy and efficiency for every customer interaction.

If you're a proactive problem-solver who loves helping people and wants to be part of a growing, collaborative team, apply today!

Pay: $18 - $23 per hour, (depending on experinece)Essential Job Duties
  • Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
  • Daily duties include heavy phone activity and computer use.
  • Field staff requests/inquiries regarding general issues.
  • Receive incoming calls and create work orders.
  • Manage timely responses to customers' calls and inquiries.
  • Plan, forecast, schedule and communicate service calls with customers and technicians.
  • Maintain an extremely well-organized calendar.
  • Other duties and additional responsibilities as directed, depending upon interest and capacity.
Supervisory Responsibilities
  • Not responsible for supervising employees.
Minimum Requirements

Hybrid Schedule
  • Monday - Friday 10:00 AM - 7:00 PM
    Tuesday - Thursday in office
    Monday & Friday remote
Education & Experience
  • High School Diploma/GED
Preferred Requirements
  • Associate's Degree
  • Sales or customer service experience, especially in a call center environment.
  • Bi-Lingual, English & Spanish or English & French.
Knowledge/Skills/Abilities
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
  • Frequent use of Outlook, Word, Excel, graphics, etc.
  • Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
  • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
  • Decisions generally affect own job or assigned functional area.
  • Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
  • Prioritize assigned and routine tasks. Handle appropriately.
  • No additional competencies required.
Essential Physical Demands/Work Environment
  • Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
  • Travel may be required periodically, including overnight stays (contingent on position requirements).
  • Must be able to lift up to 50 pounds.


Join us for an exciting career journey with positive, driven individuals.

About the Company

L

LKQ

Who we are...Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of aftermarket automotive equipment and accessories in North America. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry.
Service and Reach... Keystone serves the diverse interests and needs of auto enthusiasts and their installers across North America. Keystone offers the largest assortment of specialty products in the automotive aftermarket industry including 165,000+ unique SKUs from 800+ suppliers.
The company operates 7 warehouses and 47 non-inventory stocking cross-docks in the United States and Canada. The logistics distribution network utilizes over 350 trucks to provide next-day delivery for customers in all 48 continental U.S. States and 9 of the Canadian Provinces, and we ship globally, to customers in over 40 countries.
COMPANY SIZE
500 to 999 employees
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1971
WEBSITE
http://www.keystoneautomotive.com/

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