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Customer Service Representative

Axelon Services Corporation

Pittsburgh, PA

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JOB DETAILS
SKILLS
Communication Skills, Conflict Resolution, Corrective Action, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Import/Export Compliance, Inventory Management, Inventory Planning, Inventory Reports, Logistics, Manufacturing, Microsoft Excel, Microsoft PowerPoint, Negotiation Skills, Order Management, Organizational Skills, Persuasion Skills, Pricing, Problem Solving Skills, Regulatory Compliance, SAP, Sales Management, Star Schema, Supply Chain, Supply Chain Management, Time Management
LOCATION
Pittsburgh, PA
POSTED
Today


Pay Rate: $31-35 an hour
Location: Pittsburgh, PA
Duration: Long term temporary to possible temp-to-perm opportunity
Work Mode: Onsite, 5 days a week, daylight position (1st shift)



Summary:

  • Manage customer orders in the SAP system to ensure timely and problem-free delivery.
  • Maintain customer messages and contact information in Customer Master Data records.
  • Coordinate shipping and delivery between customers and plants.
  • Review special pricing requests for consistency and proper approvals.
  • Investigate and resolve customer deductions.
  • Report inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.
  • Register customer complaints in the April Star database and provide corrective actions.
  • Develop strong working relationships with external customers.


Requirements:

  • BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.
  • Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
  • Functional knowledge of MS Excel and PowerPoint.
  • Strong organizational, communication, and time management skills.
  • Excellent problem-solving, persuasion, negotiation, and conflict resolution skills.
  • Ability to quickly grasp general business and market information.


Preferred Skills:

  • SAP experience is advantageous.
  • International logistics operations experience and knowledge of export compliance regulations are a plus.

About the Company

A

Axelon Services Corporation