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Customer Service Representative

Joulé

Pittsburgh, PA

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JOB DETAILS
SKILLS
Billing, Cargo/Freight, Communication Skills, Conflict Resolution, Corrective Action, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Import/Export Compliance, Inventory Management, Inventory Planning, Inventory Reports, Logistics, Manufacturing, Microsoft Excel, Microsoft PowerPoint, Negotiation Skills, Order Processing, Organizational Skills, Outsourcing, Persuasion Skills, Pricing, Problem Solving Skills, Purchase Orders, Regional Sales, Regulatory Compliance, SAP, Sales, Sales Management, Service Delivery, Shipping/Receiving, Star Schema, Supply Chain Management, Technical Support, Time Management, Transportation Regulations, Warehousing
LOCATION
Pittsburgh, PA
POSTED
2 days ago
Job Title: Customer Service Representative
Location: Pittsburgh, Pennsylvania
Hours / Schedule: 1st shift, Monday - Friday, onsite
Type: Contract

Responsibilities
  • Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
  • Coordinates shipping and delivery between customers and plants. This requires knowledge of company logistics procedures, transportation methods, and regulations.
  • Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.
  • Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
  • Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with transportation/warehousing lead times and meet with customers delivery requirements. May include discussions with management and/or sales to review changes in customers demands or deviations of requirements.
  • Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues.
  • Develops strong working relationships with external customers.
Requirements
  • BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
  • Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
  • The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical. Ability to quickly grasp general business and market information as well as related technical information regarding Lanxess products to serve as a department resource.
  • International logistics operations experience and knowledge of export compliance regulations are a plus
  • SAP experience highly desired
Benefits
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M3

Ref: #558-Scientific


About the Company

J

Joulé

With extensive scientific, clinical, and healthcare industry experience, Joulé recruiters excel at placing talent across core specialty areas:

  • Scientific staffing for hard-to-find skills

Working across every scientific discipline, Joulé places biologists, chemists, scientists, technicians and other specialists.

  • Clinical lifecycle recruiting

From research to regulations, safety to statistics, Joulé helps clients manage every stage of the clinical development lifecycle.

  • Equipment calibration, maintenance and validation

Laboratory and facility support comes with a total quality commitment backed by ISO 9001:2008 certification.

  • National healthcare recruitment

Trust Joulé’s extensive experience in physician, advanced practice provider and executive direct placement search.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Biotechnology/Pharmaceuticals
WEBSITE
https://www.jouleinc.com/