Seeking a Customer Service Representative at our Greenville, SC site to manage order entry, handle customer inquiries via phone and email, and support shipment processes. Key tasks include reviewing purchase orders, coordinating with production and laboratory teams, addressing order discrepancies, and ensuring timely communication to maintain customer satisfaction.
Preferred qualifications include an associate degree and 2-4 years of customer service or order management experience, especially in a technical or testing environment. Strong attention to detail, excellent communication skills, proficiency in Microsoft Office, and the ability to work independently under pressure are essential.
This role offers a salary of $23-$26/hr DOE and involves maintaining safety and quality standards while providing a consistent customer experience. The company values diversity and inclusion and provides growth opportunities in a global testing, inspection, and certification organization.
Element is a company with a global presence; its laboratories are staffed by experts specializing in materials testing, product qualification testing and failure analysis for the Aerospace, Oil & Gas, and Transportation and Industrials sectors. Element’s team of nearly 2,000 scientists, engineers and technicians work in 53 facilities located throughout the U.S. and Europe.