Billing, Customer Satisfaction, Customer Service Systems, Customer Support/Service, Develop and Maintain Customers, Healthcare Customer Service, Insurance, Medical Records, Scripting (Scripting Languages), Trend Analysis
LOCATION
Phoenix, AZ
POSTED
Today
JOB DESCRIPTION
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. • Handling patients, referral sources, and administrative department inquires • Communicating with insurance companies and/or prior authorization requests • Entering patient information into a customer information system • Ensuring customer satisfaction and assisting them with issues/concerns related to their health • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers • Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty • Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
High School Diploma or GED, some college, preferred