Customer Service Representative, Per Diem

The University of Miami

Miami, FL

JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Hospital, Multilingual, Patient Safety
LOCATION
Miami, FL
POSTED
1 day ago

The Customer Service Representative (U) is a part-time, PRN role responsible for creating a welcoming first impression for patients, families, and visitors at the hospital. Key duties include badging entry, providing directions, assisting with parking validations, and supporting patient needs such as wheelchair transportation. The position emphasizes confidentiality, professionalism, empathy, and excellent communication skills, adhering to HIPAA and safety protocols. Candidates should have a high school diploma, prior customer service experience preferred, and be able to work in a fast-paced environment with a friendly, customer-oriented approach. Multilingual abilities are a plus. The role involves working flexible hours, including weekends and evenings, and contributes to enhancing patient experience and safety. The organization offers competitive pay and benefits, fostering a diverse and inclusive work environment.

About the Company

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The University of Miami