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Customer Service Representative - Parts

AVW Equipment Company

Maywood, IL

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JOB DETAILS
SKILLS
Automotive Manufacturing, Back Orders, Car Wash, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Delivery Driving, Detail Oriented, Field Sales, Health Insurance, Health Maintenance Organization (HMO), Healthcare, Identify Issues, Needs Assessment, Philosophy, Preferred Provider Organization (PPO), Price Quotes, Pricing, Resolve Customer Issues, Sales, Special Offers, Technical Support, Telephone Skills
LOCATION
Maywood, IL
POSTED
2 days ago
Description

Company Overview:

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term,mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Job Summary:

The primary role of the Customer Service Rep is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Customer Service Rep will provide technical troubleshooting, answer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Customer Service Rep should be able to build instant rapport and build customer satisfaction.

Job Duties & Responsibilities:
  • Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
  • Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
  • Answers phone calls, providing price quotes and other information.
  • Notifies the customer when special ordered parts have been received.
  • Candidate will create and track all activity thru JobBoss software.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Assists outside sales representatives with their orders.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps current on new products and product updates.

Qualification / Requirements:
  • Minimum 1 year of sales experience.
  • Minimum 1 year technical support/troubleshooting
  • Outgoing with strong networking skills.
  • Strong work ethic, punctuality, and exceptional attention to detail.
  • Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.

AVW Equipment Benefit Options:
  • Medical Insurance - United Healthcare Medical - PPO and HMO options
  • Dental Insurance - United Healthcare
  • Vision Insurance - United Healthcare
  • 401 (k) - John Hancock up to 4% employer match (safe harbor 100% vested)
  • Profit Sharing Options up to 4% employer match
  • Tuition Reimbursement and Professional Education - up to $5,000 annually
  • Paid Time off and Holiday pay

About the Company

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AVW Equipment Company