Customer Service Representative

Customer Support Representative

We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative to work at a premier manufacturing client in Parma, ID. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $23.00/hour (6-month Contract position)

Shift: 8am-5pm

Why you should apply to be Customer Support Representative:

• Competitive pay rate with a reputable organization in the manufacturing industry.
• Hybrid work schedule: 3 days onsite, 2 days remote for optimal work-life balance.
• Opportunity to work alongside cross-functional and global teams.
• Supportive environment focused on professional development and collaboration.

What's a typical day as Customer Support Representative? You'll be:

• Supporting domestic and international sales operations through effective coordination and management of Order-to-Invoice processes.
• Managing the full Order-to-Invoice lifecycle for customer orders, including order initiation, allocation, invoicing, and contract compliance.
• Utilizing ERP systems (SAP S/4HANA, Salesforce, M3) to process orders and maintain customer master data.
• Serving as the primary contact for assigned accounts, collaborating directly with customers, Sales Managers, Account Managers, and internal stakeholders.
• Evaluating and managing customer complaints, registering claims, and providing input for solutions.
• Proactively communicating with external and internal stakeholders regarding processes, delays, requirements, inventory, and shipping.
• Occasionally visiting customers and internal personnel to ensure customer expectations are met.

This job might be an outstanding fit if you:

• Have a high school diploma and at least 4 years of customer service or order management experience (Bachelor's Degree or some college preferred).
• Possess experience working in cross-functional and global environments.
• Are proficient with ERP systems (SAP S/4HANA preferred), Microsoft Excel (pivot tables, data analysis), CRM tools (Salesforce), and reporting tools (Power BI is a plus).
• Demonstrate strong knowledge of order management, customer master data, billing/invoicing processes, SLAs, and KPIs.
• Exhibit excellent verbal and written communication skills and the ability to manage difficult customer conversations professionally.
• Have strong stakeholder management skills and the ability to influence without direct authority.
• Are able to ensure data accuracy and compliance with company policies.
• Can work closely with Sales, Supply Chain, Finance, and Logistics teams.

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!