The Customer Service Representative provides exceptional service to members and prospects, greeting visitors, handling front desk tasks, and assisting with account updates, check-ins, and tours.
They address member questions, resolve issues, and maintain club cleanliness.
Essential skills include strong customer service, active listening, problem-solving, diplomacy, and clear communication.
Minimum qualifications are honesty, a good work ethic, basic computer skills, and physical ability to stand, walk, talk, and lift up to 50 lbs.
Benefits include discounts, free uniforms, health insurance, retirement options, employee appreciation, and advancement opportunities.
Full-time or part-time roles report to the Club Manager and require a positive, professional demeanor.