Customer Service Representative - Outside Return Lane Specialist

Location:

Part- time - Customer Service Representative – Outside Return Lane Specialist (Primary Outdoor Role)

25 hours per week

Starting Pay: $14/hr — Weekends Required (Fri/Sat/Sun)

Hire Fast, Pay Fast: Start today, get paid today.

Are you someone who thrives outdoors, stays active, and enjoys hands‑on work? U‑Haul is seeking a dependable, motivated individual for the position of Customer Service Representative – Outside Return Lane Specialist. This role is primarily focused on return‑lane operations, equipment inspections, and lot organization, with additional support inside the center as needed.

If you enjoy physical work, problem‑solving, and keeping operations running smoothly, this role is a great fit.

Primary Responsibilities – Outside (Return Lane & Lot Operations)

- Greet customers in the return lane and guide them safely into position.

- Perform Level 1 return inspections, including mileage, tires, fuel, lights, and fluid checks, and minor equipment repairs.

- Clean, prep, and stage trucks and trailers for the next rental.

- Move, park, and organize U‑Haul equipment with accuracy and awareness.

- Maintain a clean, safe, and efficient return area throughout the day.

- Use U‑Scan technology to process returns and upload required photos.

- Fold pads, secure dollies, and return all equipment to proper storage zones.

- Assist with traffic flow during peak times to prevent bottlenecks.

- Participate in ongoing training through U‑Haul University.

Secondary Responsibilities – Inside Support

When assisting inside the center, you may be responsible for:

- Using the CSF application to:

- Rent storage units

- Sell moving supplies and merchandise

- Create and manage reservations

- Supporting customer service needs inside the store

- Preparing rental contracts

- Answering customer questions about products and services

- Other responsibilities as needed to support the full operation of the facility

- Supporting hitch installation, trailer wiring, propane filling, and forklift operation, where applicable (training and certification provided)

Why Join U‑Haul?

Hire Fast, Pay Fast:

- Start today and get paid today

- Paid working interviews (two)

- $100 hiring bonus

- $300 bonus upon completing the 1‑2‑3 Punch Certification Program

Benefits & Perks:

- Career stability and advancement opportunities

- Mindset App reimbursement

- Gym reimbursement

- Health, dental, and vision plans (if eligible)

- Paid holidays, vacation, and sick time (if eligible)

- Life insurance

- MetLaw legal program

- MetLife auto & home insurance

- Discounts on Apple, Dell, hotels, cell plans, and more

- 401(k) Savings Plan & ESOP

- 24‑hour physician access for kids

- Business travel insurance

- You Matter EAP

- LifeLock identity protection

- Critical illness/accident insurance

- Dave Ramsey’s SmartDollar program

Minimum Qualifications

- Valid driver’s license with a good driving record

- High school diploma or equivalent

- Ability to lift and move equipment weighing 50 lbs. or more

- Reliable, mature, and responsible work ethic

- Strong communication and customer‑service skills

- Comfortable working outdoors in all weather conditions

- Ability to follow safety procedures and maintain situational awareness

Work Environment

This role is primarily outdoors, working around moving vehicles, equipment, and machinery. Safety gear such as gloves, goggles, or masks may be required. You will be active throughout the day, moving between the return lane, lot, and staging areas.

Physical Demands

- Long periods of standing and walking

- Frequent bending, reaching, and positioning

- Moving and handling equipment up to 50 lbs. (assisted or unassisted)

- Working outdoors in heat, cold, rain, and other conditions

If you enjoy hands‑on work, staying active, and being a key part of daily operations, we’d love to meet you.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.