The Customer Service Representative role involves greeting guests warmly, answering calls promptly, and managing room availability and sales both in person and via phone, including online ads. Responsibilities include handling transactions accurately, making cash drops, maintaining records, processing work orders, distributing mail, and ensuring a clean office environment. The position requires a HS diploma or equivalent, at least 6 months of customer service experience, and legal work eligibility. Physical demands include standing, walking, bending, lifting up to 25 pounds, and frequent customer interactions. The role involves working an average 8-hour shift, including weekends and holidays, in a lively, upbeat setting, with adherence to uniform and hygiene policies. Other duties may be assigned as needed.