Customer Service Representative

Job Title: Customer Service Representative
Location: Orlando, FL
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary

We are looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about products, services, and policies
• Handle customer complaints and resolve issues efficiently and empathetically
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Collaborate with other departments to solve customer issues
• Follow up with customers to ensure satisfaction and issue resolution
• Meet personal and team performance goals and service quality standards

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient with computers and CRM systems
• Ability to remain calm and professional in stressful situations