Customer Service Representative

Position Overview

Optimum Energy Group is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Orem, Utah. This role is responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our energy solutions and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information about products, services, billing, and account details
• Resolve customer concerns efficiently while maintaining a professional and empathetic tone
• Process orders, service requests, and account updates
• Document customer interactions in CRM systems
• Collaborate with internal teams to escalate and resolve complex issues
• Follow up with customers to ensure satisfaction and issue resolution
• Maintain up-to-date knowledge of company offerings and policies

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1–3 years of customer service experience (energy or utilities industry a plus)
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with Microsoft Office and CRM software

Preferred Skills

• Experience in call center or customer support environment
• Familiarity with energy services or sustainability solutions
• Bilingual skills (Spanish preferred but not required)

Compensation & Benefits

• Competitive hourly wage or salary (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and advancement
• Ongoing training and professional development

Work Environment

• On-site position in Orem, UT (with potential hybrid options based on performance)
• Collaborative, team-oriented culture focused on innovation and customer satisfaction

How to Apply

Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience and interest in the role.