Customer Service Representative (Optical Laboratory)

Position Overview:Join our dynamic team as a Customer Service Representative in our Optical Laboratory. We're seeking a dedicated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to our customers. If you're detail-oriented, fluent in both English and Spanish, and have a knack for problem-solving, we want to hear from you!

Responsibilities:

• Process prescription orders accurately and efficiently.
• Handle incoming calls and inquiries from customers.
• Assist customers with placing orders and resolving issues.
• Perform light office duties as needed.

Necessary Skills:

• Basic computer proficiency.
• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Fluency in English and Spanish.

Preferred Skills:

• Knowledgeable about optical field terminology and practices.
• Familiarity with single vision/progressive lenses, lens materials, PD-height-add-prism.
• Previous experience in an optical store, optometry practice, or laboratory.

Hours: Monday to Friday, 9:00 AM to 5:30 PM

Salary: Competitive, negotiable based on experience and qualifications.

Join our team and become an integral part of our commitment to providing outstanding service and quality products to our customers. Apply today by submitting your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to meeting you!