Communication Skills, Customer Support/Service, Develop and Maintain Customers, Emergency Care, High School Diploma, Schedule Development, Team Player, Telecommunications, Typing, Urgent Care
- Onsite Job Fair Tuesday 4/21 10am-3pm (Chattanooga TN) Remote Positions
(Surrounding areas welcome: Red Bank, Dalton, Adairsville, East Ridge, Rossville, Ringgold, Rome, Cleveland TN, Athens TN, Calhoun, Chatsworth, Middle Valley TN)
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Obtains correct information to schedule appropriate modes of transportation.
- Maintains current knowledge of local operating transportation policies.
- Accurately and effectively uses trip scheduling and dispatch software.
- Maintains client, company and employee confidentiality.
- Communicates with facilities and/or providers as necessary to assure efficient transportation services.
- Coordination of urgent care and/or discharges with Trip Validation Specialist
- Keeps Supervisor informed concerning scheduling and/or service delivery problems
- Completes all required records and reports
- Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
- Excellent communication skills
- Basic computer and typing skills
- Type 30 wpm
- Customer service experience
- Able to work in a busy environment
- Able to work independently or with a team
QUALIFICATION
- High School graduate or equivalent