Background Investigation, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Exceeded Sales Goal, Industry/Trade Analysis, Past Due Accounts, Performance Metrics, Problem Solving Skills, Process Development, Resolve Customer Issues, Team Player, Typing, Vision Plan
Pay rate: $16/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What's in it for YOU?- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Responsibilities- Serve as the primary point of contact for customers via phone
- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
- Monday - Friday: 7 a.m. to 8 p.m
- Rotating Saturday Shift: 10 a.m. to 3 p.m.
What We Look for in a Candidate:- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Typing Assessment required
- Superb attendance, so you can be there when our customers need us
All job offers are contingent upon completion of drug screen and background checks.