Pay rate: $18/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
Whats the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
Whats in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Greets and assists customers in Storefront lobby.
Performs opening and closing duties in Storefront lobby.
Performs CSR Greeter duties throughout the shift.
Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
Maintains an above-average attendance record.
Scans documentation for attachment to accounts.
Maintain good working relationships with assigned supervisors and coworkers.
Work safely without presenting a threat to self or others.
Negotiates payments and fee reductions up to established limits.
Reviews notices and verifies data through use of several computer systems
Records individual completed daily work statistics.
Troubleshoots situations accurately, quickly, and efficiently for phone customers.
Assists other departments or functions with tasks when needed.
Perform additional duties as required by management.
Qualifications:
Must be 18 years of age or older
High School Diploma or equivalent required
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Excellent communication skills, both, oral and written
Superb attendance, so you can be there when our customers need us
As one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Our partnerships include clients from numerous industries including the automotive, banking and financial services, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunications, utility, mortgage, student loans, and various governmental sectors. Such diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff.
GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership. GC Services is a financially stable organization, with earnings growth and no long-term debt. We have maintained continuity of ownership since our inception in 1957, with no ownership changes.