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Customer Service Representative/ Office Assistant

Cb

  • Buena Park, California
  • 30+ days ago

    Highlights

    In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.

    Numbers & Facts

    LocationBuena Park, California
    Websitehttps://marvelousplumbinginc.com

    Description

    Benefits/Perks
    • Competitive Compensation
    • Career Growth Opportunities
    Job Summary
    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities 
    • Receive requests,  inbound calls and emails 
    • Identify the reason for the customer’s call, collect relevant information, and book customers
    • Refer to premade scripts for a variety of customer service topics
    • Use best practices in customer service techniques to develop rapport and build relationships with customers
    • Document all customer interactions
    • Meet personal and team quotas
    • Attend trainings to maintain up-to-date skills and knowledge
    Qualifications
    • High school diploma/GED
    • Previous experience as a Customer Service Representative or in a similar role is preferred 
    • Comfortable using computers and customer management software
    • Excellent phone and verbal communication skills
    • Understanding of active listening techniques
    • Ability to work well under pressure
    • Highly organized with the ability to prioritize projects and manage time effectively
    Compensation: $20.00 - $30.00 per hour




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