We are looking for a full-time Live Chat Support Specialist to join our team. The ideal candidate will have excellent communication and customer service skills, as well as experience working in a fast-paced environment.
Qualifications
The ideal candidate will have excellent communication and customer service skills, as well as experience working in a fast-paced environment
1-3 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving skills
Proficiency in Microsoft Office Suite
Knowledge of live chat software
Responsibilities
Provide live chat support to customers via our website
Answer questions about products and services
Resolve customer issues and complaints
Track and manage customer interactions
Provide feedback to the team on customer feedback
Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale.
BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve.