Customer Service Representative

Staff Management | SMX

Oceanside, CA

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JOB DETAILS

SALARY

$22.60–$28.20 Per Hour

SKILLS

Administrative Skills, Background Investigation, Call Centers, Communication Skills, Consulting, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Decision Support, Dental Insurance, Detail Oriented, Disability Accommodations, Establish Priorities, Health Insurance, Legal, Lift/Move 30 Pounds, Order Delivery, Organizational Skills, People Management, Problem Solving Skills, Procedure Development, Process Improvement, Product Pricing, Resolve Customer Issues, Returns Processing, Safety/Work Safety, Sales Support, Service Delivery, Shipping/Receiving, Team Player, Time Management, Track Customer Issues, Up-Selling

LOCATION

Oceanside, CA

POSTED

4 days ago

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

The Customer Service Representative plays a key role in delivering outstanding service to our customers. In this position, you will handle inquiries, resolve issues, and provide product and order information while building strong customer relationships. You will also identify upselling opportunities and ensure high customer satisfaction through tailored solutions.

Full-time schedule: 7:00 AM - 3:30 PM

If you have a positive attitude and willingness to learn and grow, please reach out to Melanie at mearle@staffmanagement.com .

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Perks & Benefits: Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance.

Shifts: 1st Shift.

Employment Types: Temp to Hire, Full Time.

Pay Rate: $22.60 - $28.20 / hour

Duties:

+ Respond to customer inquiries related to orders, products, pricing, availability, and shipping

+ Provide accurate product information, specifications, and recommendations

+ Process and coordinate Return Goods Authorizations (RGAs)

+ Resolve customer issues, concerns, and complaints in a professional and timely manner

+ Provide updates on order status, deliveries, and related requests

+ Maintain accurate records of customer interactions to support decision-making and process improvements

+ Identify opportunities to enhance customer experience and support sales efforts

+ Knowledge and skills acquired through formal training or relevant work experience

+ Strong commitment to professionalism and service standards

+ Detail-oriented with a focus on accuracy and quality of work

+ Ability to manage workload and prioritize tasks efficiently

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Position Requirements:

+ Ability to work within established procedures with moderate supervision

+ Strong problem-solving skills, with the ability to handle routine issues independently

+ Excellent communication skills for effectively exchanging information with customers and team members

+ A customer-first mindset with a passion for delivering exceptional service

+ Strong organizational skills and attention to detail

+ Ability to adapt to processes and contribute to continuous improvement

Requirements: Background Check, Drug Test, Must be at least 18 years old.Able to Lift 30 pounds., required education: HS Diploma or GED.

Work Location: SMXTA, Oceanside, CA 92056.

Job Types: Customer Service Rep, General Labor, Production, Shipping and Receiving, Administrative/Clerical, Quality, Safety.

Industry: Customer Service/Call Center.

The hourly rate for this position is anticipated between $22.60 - $28.20 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee''s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home .

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

About the Company

Staff Management | SMX

Founded in 1988, Staff Management | SMX is a recognized leader in comprehensive staffing and contingent workforce solutions. We partner with Fortune 500 and mid-sized companies to deliver innovative staffing solutions with superior results across a multitude of industries and geographies.

Contingent Workforce Solutions that Transform the Way Companies Connect with & Manage Talent
Staff Management | SMX's outsourced workforce management programs leverage deep marketplace knowledge to provide best talent, drive compliance, deliver tangible savings and yield sustainable value. Our expertise in supporting complex client staffing requirements without sacrificing quality, combined with our proven centralized service model, award-winning workforce and vendor management system (WVMS) and precision recruitment processes are key differentiators within the industry.

Award-Winning Business Model
Our innovative "inside-out" approach, commitment to continuous improvement and award-winning business model put client needs at the center of everything we do. The benefits of this approach are third-party validated, most recently with our #1 ranking in the Breadth of Service category on our sixth straight appearance on HRO Today's Baker's Dozen for managed service programs customer satisfaction ratings and with a Net Promoter Score® more than 70 percentage points above industry average on Inavero's 2016 Best of Staffing® Client Award satisfaction survey. Learn more about our award-winning business model >

Proven International Success
Staff Management | SMX provides managed staffing and recruiting services in the Americas, Europe and the Asia-Pacific region. Our global expansion has been driven by client confidence in our ability to deliver industry-leading service throughout the world, and our proven international implementation process has produced a track record of successful global account deployments. We continue to expand to new countries based on client need.

A TrueBlue Company
As part of TrueBlue Outsourcing Solutions, we offer clients a broad range of workforce management-related solutions. TrueBlue is the largest industrial staffing firm in the United States and is on the Staffing Industry Analysts' list of largest global staffing firms, connecting over 100,000 people with work each day, and recruiting over 250,000 full-time employees each year. TrueBlue is recognized as one of Forbes Magazine's "Most Trustworthy Companies" for its corporate governance and accounting transparency. Learn more about TrueBlue >

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1988

WEBSITE

https://apply.smjobs.com

Customer Service Representative

Staff Management | SMX

Oceanside, CA

About the Company

Staff Management | SMX

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