Customer Service Representative

The Customer Service Representative plays a key role in delivering outstanding service to our customers. In this position, you will handle inquiries, resolve issues, and provide product and order information while building strong customer relationships. You will also identify upselling opportunities and ensure high customer satisfaction through tailored solutions.

Full-time schedule: 7:00 AM - 3:30 PM

If you have a positive attitude and willingness to learn and grow, please reach out to Melanie at mearle@staffmanagement.com.

• Respond to customer inquiries related to orders, products, pricing, availability, and shipping
• Provide accurate product information, specifications, and recommendations
• Process and coordinate Return Goods Authorizations (RGAs)
• Resolve customer issues, concerns, and complaints in a professional and timely manner
• Provide updates on order status, deliveries, and related requests
• Maintain accurate records of customer interactions to support decision-making and process improvements
• Identify opportunities to enhance customer experience and support sales efforts
• Knowledge and skills acquired through formal training or relevant work experience
• Strong commitment to professionalism and service standards
• Detail-oriented with a focus on accuracy and quality of work
• Ability to manage workload and prioritize tasks efficiently

• Ability to work within established procedures with moderate supervision 
• Strong problem-solving skills, with the ability to handle routine issues independently 
• Excellent communication skills for effectively exchanging information with customers and team members 
• A customer-first mindset with a passion for delivering exceptional service
• Strong organizational skills and attention to detail
• Ability to adapt to processes and contribute to continuous improvement

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.