Customer Service Representative - Ocean Bulk Export/Import
Danzas Corporation
Houston, TX
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JOB DETAILS
SALARY
$68,722.50–$91,630 Per Year
JOB TYPE
Full-time
LOCATION
Houston, TX
POSTED
30+ days ago
Title: Customer Service Representative – Ocean Bulk Export / Import
Location: Houston, Texas
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an Customer Service Representative – Ocean Bulk Export / Import Agent with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position.
Key Responsibilities:
- Creates and confirms transport order to ensure pickup of the shipment at origin
- Performs booking and booking optimization according to internal guidelines as defined by Product
- Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Checks responses from counterparts and finalizes validation of required documents
- Responsible for customer service and follow-up on shipment status in the Export / Import area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
- Interacts with Customer Service, Product, and Global Service Centers, if required
- May be required to perform other tasks as required
- Update shipment status, issue arrival notice and obtain entry documents for customs entries.
- Arrange freight release with carriers/co-load agents, confirm cargo availability
- Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
Skills / Requirements:
- Minimum 2 years of Ocean Export / industry related experience
- A quick learner with a “Can-Do” attitude and strong prioritization skills
- Exceptional customer service skills
- Strong computer skills (Excel, Word, PowerPoint)
- LOGIS or Cargo Wise systems knowledge is a plus
- Hazmat certification is a plus
Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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About the Company
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