Job Responsibilities:
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
On average, our representatives are responsible for 40-50 calls per day
Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
Responsible for cross selling coverage to round out accounts
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Work collaboratively with team members, and business partners to provide a quality experience for our agents
Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed
Complete additional tasks and other projects/duties as assigned
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Required Skills:
The pay range for the role is $34,000 to $57,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Chubb is the world’s largest publicly traded property and casualty insurance company and the largest commercial insurer in the U.S.
With operations in 54 countries and territories, we are a major personal lines writer, as well as a leading middle market, small commercial and large industrial commercial insurer, providing a wide range of traditional and specialty coverages.
As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. And we combine the precision of craftsmanship with deep experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families and to businesses of all sizes.
Our products and services are distributed through brokers, independent agents, exclusive agents and various forms of direct marketing.
What we deliver: