The Customer Service Representative supports customer and internal team communication by handling inbound inquiries via phone, email, and digital platforms, ensuring a positive experience through attentive service and accurate data entry.
They schedule appointments, direct calls to appropriate departments, and assist with administrative tasks while adhering to SOPs and contributing to continuous improvements.
Requirements include at least 1 year of administrative support experience, strong communication and computer skills, familiarity with CRM and QuickBooks, and the ability to multi-task in a fast-paced environment.
The role involves physical activities such as walking, climbing stairs, and occasional lifting, and requires a valid driver's license and reliable transportation.
It promotes a diverse, inclusive workplace committed to equal opportunity employment.