Customer Service Representative

Responsible for providing customer service to Privia Medical Group and THC Providers, nursing and office staff

Supervision Received: Reports to Phlebotomy Supervisor, and Laboratory Medical Director

Supervision Exercised: Works with Phlebotomy, and Processing Supervisors to provide good support for these departments

Job Duties/Responsibilities:

• Function as liaison between clinics and laboratory, providing excellent service to provider’s office, patients, and staff
• Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,
• Maintain patient confidentiality
• Assist Phlebotomy Supervisor, Lab Director and/or billing staff with billing and collection issues
• Attend clinic(s) staff meetings to address laboratory issues
• Answer phones at main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics
• Checking pending and problems logs on a daily basis to fix issues related to processing, phlebotomy, or reference lab work
• Deliver supplies when needed at offices and clinics
• Other duties as assigned by the Phlebotomy Supervisor and Laboratory Director.

Performance Requirements and Experience:

• High School Diploma
• Experience in the Healthcare field preferred
• Customer Service experience preferred
• 1-2 years experience in a laboratory environment
• Ability to accurately identify specimens
• Basic computer and data entry skills
• Strong communication skills; written and verbal
• Ability to work independently or within a team environment
• Well-organized and high-level attention to detail
• Ability to sit and/or stand for extended periods of time

Salary: $17 to $23 Depending on experience.