Customer Service Representative

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. CSRs use a Point of Sale register to sell admissions, memberships and other Zoo items, promote upsell opportunities, and provide information to visitors on programs, events, and general information either in the ticket booth, membership desk or other sales location.

Salary : $40,768.00 - $68,300.62 Annually
Location : 3500 Granby Street, Norfolk, VA
Job Type: Permanent Part-time
Job Number: 11673
Department: Zoo
Opening Date: 07/17/2026
Closing Date: 7/21/2026 11:59 PM Eastern

Description
The Virginia Zoological Park in Norfolk, VA is seeking to hire an enthusiastic Customer Service Representative. The Customer Service Representatives (CSRs) are the first employees that the customer interacts with when visiting the Zoo. CSRs use a Point of Sale register to sell admissions, memberships and other Zoo items, promote upsell opportunities, and provide information to visitors on programs, events, and general information either in the ticket booth, membership desk or other sales location.

The Virginia Zoological Park is committed to saving and protecting the world's wildlife by inspiring a passion for nature and taking conservation action at home and around the world.
Essential Functions

Essential functions include but are not limited to:

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Participates in a rotating supervisor schedule weekly and supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team.
• Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in.
• Performs other duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

The preferred candidate will have previous customer services and telephone experience
Additional Information & Requirements

Work Location: Virginia Zoological Park, 3500 Granby St.., Norfolk, VA 23504

Work Hours: This position is permanent part-time working 32 hours per week, Typical Schedule: Sunday-Wednesday 8:00 am - 4:30 pm, adjusted for events as needed.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you possess a high school diploma or equivalent?

• yes
• no

03

How many years of customer service experience do you possess?

• 1-2 years
• 2-3 years
• 3 years or more

04

How much of your customer service experience has been in an entertainment venue?

• None
• 1-5 years
• 5-10 years
• 10 or more years

05

How many years of experience do you have operating computers (i.e. Microsoft Office) and performing other clerical duties in an office setting?

• I have no prior experience
• 1 -2 years experience
• 2-4 years experience
• 4 + years experience

06

Please explain your office or clerical experience
07

Do you have at least six months of experience in cash handling and customer service?

• Yes
• No

08

How many years of experience do you have operating a Point of Sale system?

• None
• 1-3 years
• 3-5 years
• 5 or more years

09

Please give an example of great customer service in your present or past assignment.
10

How do you evaluate good customer service skills?
11

The Zoo is open seven days a week, except for New Year's Day, Thanksgiving Day, Christmas Eve and Christmas Day. This position will be required to work the occasional holiday, arrive early and/or stay later for events, etc. Would you be willing to work that type of schedule?

• Yes
• No

12

Are you currently a resident of Norfolk, Virginia?

• Yes
• No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

14

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

15

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question