About the Role:
Job Title: Customer Service Representative
Location: Newark NJ (Onsite)
Duration: 3 Months Contract (With Higher Possibiloty of Extension and Conversion)
Shift Details: Monday–Saturday, 12:00 PM – 8:00 PM (one weekday off)
Pay Rate: $19/hr on W2
Please find the job description below. I’d love to schedule a quick call to go over the details and learn more about what you’re looking for in your next role. If this is not the right fit for what you are targeting right now we are also happy to pay a referral bonus if you have a former colleague in mind please feel free to pass this information along as well!
RXO Manager Comments on Role: Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner
Provide accurate information regarding deliveries, pickups, and service inquiries
Support dispatch operations by coordinating with field teams and assisting with route-related questions
Reach out to customers regarding delivery updates, confirmations, or issue resolution
Document all customer interactions and updates in internal systems
Follow up on open cases to ensure complete resolution and customer satisfaction
Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for
Promote customer satisfaction and encourage survey participation when appropriate
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
What you’ll need to excel:
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations