Customer Service Representative

Globalchannelmanagement

Newark, New Jersey

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JOB DETAILS

SKILLS

Call Centers, Call Monitoring, Customer Relations, Customer Support/Service, High School Diploma, Identify Issues, Laptop PC, Local Area Network (LAN), Microsoft Office, Network Connectivity, Order Processing, Resolve Customer Issues, SAP, Telephone Skills, Wi-Fi, Work From Home

LOCATION

Newark, New Jersey

POSTED

23 days ago

Customer Service Representative requires:

GED, high school diploma
SAP
Optical experience
1+ years' customer service, hospitality, call center
MS Office
Good computer navigation skills
Ability to work from home
Laptop
LAN connected, no WIFI

DUTIES:

Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxottica's Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.

Customer Service Representative

Globalchannelmanagement

Newark, New Jersey

About the Company

Globalchannelmanagement

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