Customer Service Representative

Customer Service Specialist

LHH Newark, Delaware, United States (On-site)

LHH Recruitment Solutions is seeking a Customer Service Administrator at our manufacturing client in Newark, DE.

POSITION SUMMARY

The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

KEY RESPONSIBILITIES

• Order entry for all orders (analyzer, parts, service) placed on the Newark Facility.
• Communicating directly with customers, sale managers, and representatives on majority of orders
• Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.
• Receives, prices, and processes customer orders.
• Notifies customers of availability, shipping dates and associated delivery fees of products, services, and replacement parts
• Controls analyses of forecast, inventory, order, shipping, and demand
• Process all credit memos, tax credits, and returns
• Cycle count for the spare part room
• Utilizes ProForma Invoices for accounting
• Manages the Inventory for the field service engineers
• Service Billings
• Quality Liaison for Customer Complaints
• Manages E-Commerce for the Newark site
• Processing change notices

KNOWLEDGE & EXPERIENCE

• Minimum of 3 years' experience
• General knowledge of manufacturing business information flow
• Excellent verbal/written communication skills.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
• Experience with ERP systems beneficial, Navision a plus
• Taking ownership of tasks, a hands-on approach, and a strong attention to detail

TECHNICAL

• Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint

ORGANIZATION STRUCTURE

• Reports to the Production Manager

CONTACT WITH OTHERS

• Operational team members
• Procurement & Operational Excellence
• Management
• Finance
• Sales

ASSIGNMENT AND REVIEW OF WORK

• Workload and Goals as agreed with the Production Manager

MOST CHALLENGING PART OF THE JOB

• Managing a large volume of requests and needs throughout the facility.
• Understanding of the products and services that are provided to our customers.
• Acquiring a diverse knowledge of our customers' needs and requirements to successfully deliver orders.

Equal Opportunity Statement

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.

Pay Details: $25.00 per hour

Search managed by: Bert Baloga

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.