Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 2 days in office, 3 days remote (field work not required).

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Location of job: 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street Shift Notes: ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote (field work not required) Must be Bilingual with following languages (Two or more then) Bengali (Speak, Read, Write) English (Speak, Read, Write) Spanish (Speak, Read, Write) Hindi (Speak, Read, Write) Korean (Speak, Read, Write) Russian (Speak, Read, Write) Chinese (Speak, Read, Write)

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $20.00 - $23.00 per hour Minority and Women Owned Business Enterprise (MWBE) certified by the State of New Jersey and Minority Business Enterprise (MBE) certified from National Minority Supplier Development Council.

Our Vision & Mission

We believe in the free enterprise system. We shall consistently treat our customers, employees, suppliers and the community with honesty, dignity, fairness and respect. We will conduct our business with the highest ethical standards. Our Mission is "Continually exceed our customers & increasing expectations."

What We Value?

We value Integrity, Customer Satisfaction, Honesty and fairness. They are essential to the way we do business and how we interact with people. We do what we say we will do, and we conduct ourselves in accordance with our code of ethics.

Our Employee Is Our Key

The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We provide employees with the tools, training and support to achieve excellence in customer satisfaction.