Customer Service Representative

Customer Service Representative

PSC Group is now hiring a Customer Service Representative to join our team. The ideal candidate will have strong communicationskills, keen attention to detail, advanced computer skills in all facets, and demonstratesthe ability to multi-task in a chemicalplant environment

Job Duties & Responsibilities:

• Communicate directly with shippers (customers sending products to the rail terminal via railcar).
  • Work in an industrial environment
  • Process customer orders using various computer inventory systems and complete all necessary paperwork.
  • Create and manage a daily load schedule
  • Schedule motor carriers
  • Verify work instructions via customer data sheets
  • Red tag railcars if necessary
  • Verify that motor carrier drivers are entered into the INA system prior to loading.
  • Ensure proper weights of loads are met before releasing drivers and verify bill of laden
  • Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

• Prior experience utilizing SAP is preferred
  • Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required
  • Must be proficient in Microsoft Excel
  • May require a valid Driver's License and / or a valid TWIC card, depending on work location
  • 18 years or older and legally able to work in the U.S.
  • Pass a drug screen, physical, and background check
  • Wear all required PPE without restriction and pass any required medical exams
  • Speak, write, read fluent English
  • Regular on-site attendance and punctuality is required
  • Previous military experience and proven ability to follow procedures is a plus.

• Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
• We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
• The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
• Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
• Our Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs
• On-Demand Pay, giving you early access to earned wages and more financial flexibility.