We are seeking a Customer Service Representative to support customers in identifying and ordering the correct parts for their equipment. This role involves working closely with customers to understand their needs, research product options, provide pricing and quotes, and process orders.
The ideal candidate is comfortable working in a fast-paced environment, can multitask between multiple computer systems, and enjoys building strong customer relationships. This position also plays an important role in generating leads and supporting outside sales efforts.
Assist customers with parts inquiries, quotes, pricing, and order placement via phone and email
Process customer orders and verify inventory availability, backorder status, vendor schedules, and shipping timelines
Research parts and recommend solutions related to fluid power components
Monitor and follow up on order status, backorders, and shipping issues
Investigate and resolve incorrect shipments, damages, or defects
Process customer returns, credits, and reshipments as needed
Maintain detailed records of customer interactions and account activity
Identify opportunities to up-sell, cross-sell, and generate leads for the outside sales team
Build and maintain strong customer relationships with OEMs, industrial companies, and heavy equipment customers
Required
Minimum 2 years of customer service experience
Strong ability to multitask and work in a fast-paced environment
Excellent communication and interpersonal skills
Basic computer skills, including Microsoft Excel
High level of organization and attention to detail
Preferred
Experience in industrial distribution, fluid power, or related industries
Knowledge of hydraulics or pneumatics
Experience with Profit 21 (P21) ERP system
High School Diploma or equivalent required
Degree in Fluid Power or Industrial Distribution is a plus
Employees will receive training in:
Hydraulic and pneumatic products
Basic fluid power systems
Internal computer systems
Microsoft Office and P21 Business System
ABR Employment Services provides administrative, call center, light industrial and skilled industrial employment opportunities to Talent and Workforce Solutions to companies throughout Wisconsin and in Winona, MN. At ABR, we find the right opportunities for your skills and treat you with the respect you deserve. Whether you’re looking for full-time or temporary work, whether you want to work in an office or manufacturing setting, we will match you with the area’s top employers. ABR was named a 2014 Best of Staffing award winner. This is ABR’s fourth Best of Staffing Talent win! What this award means is that people that work for ABR have continually rated us among the top staffing firms in the U.S. for administrative, call center, light industrial and skilled industrial jobs.