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Customer Service Representative

Integrated Resources, Inc

NC

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Computer Skills, Customer Support/Service, Data Management, Data Processing, Document Management, Federal Laws and Regulations, High School Diploma, Inbound Call Centers, Presentation/Verbal Skills, Scripting (Scripting Languages), Staff Requirements, Standard Operating Procedures (SOP), Writing Skills
LOCATION
NC
POSTED
18 days ago
Full remote. Worker needs to be available for work EST timezone Shift is within 8am to 5:30 Description: Answer 50 70 Inbound calls per day o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. o Accurately identify and escalate AE/PQC to client within 1 business day o Field caller complaints and escalate via the request for supervisor process o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage) o Attendance and On phone percentages (90% or better) o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure Qualifications: High School graduate (some college preferred) 3-5 years customer service experience within a inbound call center environment Above average computer skills Exceptional written and verbal communications

About the Company

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Integrated Resources, Inc