Customer Service Representative

DRIVE NASHVILLE INC

Nashville, TN

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JOB DETAILS

SKILLS

Best Practices, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop Methodologies, Establish Priorities, Meet Sales Quota, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Systems Administration/Management, Time Management

LOCATION

Nashville, TN

POSTED

24 days ago

Benefits:

Company parties
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Associates Degree
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Customer Service Representative

DRIVE NASHVILLE INC

Nashville, TN

About the Company

DRIVE NASHVILLE INC

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