Customer Service Representative - Myrtle Beach Coastal Complex

Horry County, (SC)

Conway, SC

Apply

JOB DETAILS

SALARY

SKILLS

Administrative Skills, Billing, Calculators, Cisco Unity, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, Fax Machines, High School Diploma, Interpersonal Skills, Microsoft Office, Microsoft Product Family, Mobile Applications, Multitasking, Office Equipment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Safety/Work Safety, Software Administration, System Operations, Team Player, Time Management, Workflow/BPM (Business Process Management) Software, Writing Skills

LOCATION

Conway, SC

POSTED

2 days ago

Salary: $32,764.03 Annually
Location : Conway, SC
Job Type: Full-Time
Job Number: 202500333
Division: Administration
Department: Assessor
Opening Date: 06/26/2026
Closing Date: 7/10/2026 11:59 PM Eastern

General Job Description

Under occasional supervision, the Taxpayer Services (TPS) Representative performs essential front-line customer service and administrative duties for the Assessor's Office. The position serves as the primary point of contact for in-person, phone, and electronic inquiries from the public. Duties include processing special assessment applications, mobile home registrations, and supporting various divisions. This position requires professionalism, flexibility, and accuracy in a fast-paced, high-volume office environment.
Duties for this Position

Provide excellent customer service to all taxpayers in person, by phone, or via email.
Serve as the first point of contact at the Assessor's reception area.
Review, process, and track special assessment applications in compliance with SC Code § 12-43-220(a).
Issue mobile home registrations in compliance with SC Code § 31-17-320 and assist with related transactions.
Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence.
Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness.
Review daily transactions and reports for accuracy and completeness; suggest corrections as needed.
Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software.
Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner.
Maintain an organized and safe work environment, including the reception area and common spaces.
Perform clerical support for other divisions, including data entry and scanning.
Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office.
Return voicemails and follow up with taxpayers to resolve outstanding issues.
Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary.
May be assigned to different Assessor office locations on a rotating or as-needed basis.
Perform other duties as assigned by management.
Strong verbal and written communication skills.
Ability to manage multiple tasks and work under pressure while maintaining accuracy.
Skilled in Microsoft Office products and office software tools.
Knowledge of general office equipment (scanners, two-way radios, calculators, tablets, fax machines).
Excellent interpersonal skills and ability to work independently or as part of a team.
Ability to learn and operate CAMA systems, permitting software, and digital workflow tools.
Ability to maintain professionalism and confidentiality while handling sensitive information.
Strong problem-solving skills and attention to detail.

Position Minimum Requirements

High school diploma or GED.
Two years of general office experience, preferably in a customer-facing or public service environment.
Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position.

Retirement:

Participate in the South Carolina State Retirement System with strong employer contributions (SCRS or PORS).
Take advantage of optional retirement saving through tax-favored 401(k)/457 accounts to further secure your future.

Health & Insurance:

Employer-funded health and dental insurance, plus employer-funded Long-Term Disability (LTD) and Basic Life Insurance coverage.
Vision coverage and additional insurance options available for employees and dependents.

Wellness:

Prioritize your well-being with total access to our Wellness Center, free gym, wellness incentives, and employee-family counseling via EAP.

Paid Leave & Holidays:

Benefit from generous paid leave accruals that grow over time, plus 13 paid holidays.

Customer Service Representative - Myrtle Beach Coastal Complex

Horry County, (SC)

Conway, SC

About the Company

Horry County, (SC)

Similar Job Searches