At 3V Expansions, we believe that world-class technology requires world-class representation. As a Customer Service Representative , you will be the face of Frontier’s residential campaign, specializing in high-speed Fiber and advanced wireless devices. The Customer Service Representative provides clear, professional consultations to help households optimize their respective connectivity needs.
As a Customer Service Representative, you’ll provide professional guidance on symmetrical fiber-optic logistics and the latest wireless device upgrades. The Customer Service Representative translates complex network specifications into clear consumer value, ensuring that families benefit from the most reliable, future-proof technology available.
Introduce Frontier Fiber internet, smartphones, wireless devices, and smart home solutions to residential customers in Temecula.
Assess household connectivity needs and recommend customized Frontier service plans that optimize bandwidth and mobile performance.
Manage the customer journey from inquiry through enrollment, activation, and ongoing account support.
Explain the benefits of Frontier Fiber technology, including symmetrical speeds, low latency, and reliable copper‑free infrastructure.
Ensure compliance and data integrity by documenting account changes and processing service orders in Frontier sales platforms.
Stay updated on Frontier hardware launches, regional Fiber expansions, and promotional pricing to deliver accurate information.
High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or Marketing preferred but not required.
Experience in customer support, retail, or sales with emphasis on promoting technology solutions such as smartphones, wireless devices, and Fiber internet.
Basic knowledge of telecommunications concepts, including Wi‑Fi standards, network latency, and smartphone solutions relevant to Frontier’s offerings.
Strong organizational skills to manage residential territory schedules, maintain accurate records, and meet performance goals.
Proficiency in data platforms, Frontier sales systems, and office applications to track customer accounts, engagement metrics, and compliance.